[1]中国互联网络信息中心. 第43次《中国互联网络发展状况统计报告》[EB/OL]. [2019-02-28]. https://www.cnnic.net.cn/hlwfzyj/hlwxzbg/hlwtjbg/201902/t20190228_70645.htm.
[2]刘蕾,吴少辉. 产品图文信息呈现与线上图书销量[J]. 中国出版,2017(22):45-50.
[3]喻亦爽. 负面在线评论内容对服装销量的影响研究[J]. 对外经贸,2016(4):124-126.
[4]Tsang A S L,Prendergast G. Is a “star” worth a thousand words?[J]. European Journal of Marketing,2009,43(11):1269-1280.
[5]张艳芳. 在线评论文本和评级的不一致性及商家反馈对商品销量的影响研究[D]. 北京:北京邮电大学,2018:17-46.
[6]Chang S T,Lin T M Y,Luarn P. The effects of word-of-mouth consistency on persuasiveness[J]. Canadian Journal of Administrative Sciences,2014,31(2):128-141.
[7]Tang T,Fang E,Wang F. Is neutral really neutral? The effects of neutral user-generated content on product sales[J]. Journal of Marketing,2014,78(4):41-58.
[8]Sun M. How does the variance of product ratings matter?[J]. Management Science,2012,58(4):696-707.
[9]Kim W G,Lim H,Brymer R A . The effectiveness of managing social media on hotel performance[J]. International Journal of Hospitality Management,2015,44:165-171.
[10]黄敏学,王艺婷,廖俊云,等. 评论不一致性对消费者的双面影响:产品属性与调节定向的调节[J]. 心理学报,2017,49(3):370-382.
[11]张耕,郭宁. 负面在线评论对产品销量的影响:基于淘宝网的实证研究[J]. 消费经济,2012(6):86-89.
[1]张红霞.生鲜农产品电子商务消费者满意度影响因素——基于在线评论的探索分析[J].江苏农业科学,2019,47(17):4.
Zhang Hongxia,et al.Factors affecting consumers satisfaction on e-commerce of fresh agricultural products—An exploratory analysis based on online review[J].Jiangsu Agricultural Sciences,2019,47(09):4.